Highest Praise Trophies and Awards
         your source for recognition


Conditions of Use

Conditions of Us

Placing an Order

In order to ensure complete accuracy of your order, we require that orders and engraving information be placed through our secure internet site. If you are unable to place your order online, we require that order and engraving information be submitted digitally via email to sales@hptrophies.com. Engraving information must be submitted in a written format (online, email or fax) and will not be taken over the phone. While every effort will be made to ensure accuracy, we only guarantee the accuracy of orders placed online.

Minimum Orders

We have a minimum charge of $15.00 for all orders. If the item(s) that you select total less than $15.00 (excluding tax and shipping), your order total will be charged $15.00 plus tax and shipping.

Some items, such as ribbons, require orders of minimum quantities which are stated in the product description.

Changing an Order

Once an order has been submitted, there may be a fee for any subsequent changes.

Incorrect Orders

If an order arrives incorrect, we will make every effort to correct the item(s) in time for your event. If the problem is due to Highest Praise Trophies and Awards error, we will send new engraving and/or awards as soon as possible and will attempt to make delivery in time for your event.

If the problem is due to customer error, we will correct the error for a redo fee plus shipping cost.

Damaged Orders

If your order arrives damaged, we will make every effort to correct the situation. Highest Praise Trophies and Awards will not be responsible for damaged caused by shipping companies. Please call Customer Service for assistance with any problems.

Canceling an Order

Orders may be canceled before engraving or production has begun without penalty. If engraving and/or production has already started, there will be a cancellation fee proportional to the amount of the order completed.

Out of Stock Items

We include stocking time in our production time and guaranteed arrival date for most items. Close-out items may be subject to limited quantities and are not guaranteed to be in-stock. In the event of a stocking problem, we will contact customers immediately.

Production time

Our production time is 2-7 business days. We include production and shipping time in our Guaranteed Arrival Dates. When you reach the shipping section of our checkout process, you will be given different shipping options with corresponding arrival dates. Choose the shipping option that gives the arrival date you need.

Samples

In general, we do not provide free samples. In order to obtain a sample, we request that you order the item through our website in the standard manner. For large orders, we may make an exception to this policy. Please contact Customer Service or assistance.

Proofs

We offer a fax/email proof on most orders. A $10 fax/email proof fee plus any artwork fees are charged for orders totaling less than $50.00 (excluding tax and shipping). For orders of $50.00 or more, fax proofs are free of charge. All fees for using your artwork are due prior to receiving a fax/email proof no matter the cost of your order.

We do not have the ability to send proofs on ribbon orders.

Once a fax proof has been sent, engraving will not be performed until the proof has been returned with authorization signature. For this reason, fax proofs may delay the shipment of your order and we no longer guarantee the arrival date for orders requesting a fax proof. Your order will be shipped within three working days following receipt of proof approval. Approval must be given via a returned and signed fax proof and will not be accepted over phone or email.

Artwork

The quality of your logo on the finished product will be directly related to the artwork you provide. Please make every effort to provide us with high quality digital artwork. Your logo can be sent in a variety of formats. Please visit our Artwork Specs section for details.

If unacceptable artwork is submitted, your order may be delayed while we try to obtain new artwork. If unacceptable artwork is submitted, we reserve the right to adjust and/or leave off artwork and to void guaranteed delivery date.

Payment Policies :

Credit Card Processing

When an order is placed on our website using a credit card, the card is authorized by comparing the card number, shipping address and CVV code, and a hold is placed on the funds. The card is charged when your order processes.

If your order is changed for whatever reason, we will void the first authorization and re-authorize for the correct amount. Some credit card processors may not immediately release the first authorization after it is voided (it may take a day or two). This may diminish the available funds if a debit card is used.

Check or Money Order Payments

You can prepay with a check or money order. We will not begin production or ship orders until payments made by this method have cleared our bank (typically 10 business days). This payment option will delay delivery time, and our guaranteed delivery dates are VOID.

If you wish to pay by check or money order, please email your request to:

sales@hptrophies.com and we will respond with the required steps to do so.

Open Terms

We accept payment with purchase orders for select schools, businesses, government agencies, and nonprofit organizations. We require that a numbered and signed purchase order be supplied to us before we begin production. Please contact our Billing Department to obtain approval for this payment method.

Sales Tax

Sales tax is collected at the current rate of 7.0% for orders with a billing address in the state of Georgia.

Shipping Policies :

Rush Shipping

If you need your items faster than our standard production time, we offer a rush production service for the greater of $10.00 or 10% of the order total. Rush production can be requested with our pickup method or Express shipping method. Please indicate the need by date in the Customer Comments box or contact Customer Service to ensure timely delivery.

Shipping Costs

Shipping and handling is calculated by weight and varies according to the size of your order. Total weight of your order is calculated during the order process. You will be able to choose from several shipping options and corresponding arrival dates before finalizing your order. To obtain a shipping estimate, use the Shipping Calculator in our Shipping section.

APO/FPO Addresses

Shipping charges to APO/FPO addresses are equal to USPS priority mail charge plus $5 handling. We cannot guarantee delivery dates for APO/FPO orders.

Delivery to Post Office Boxes

We use UPS as our primary shipping company and are unable to deliver to P.O. Boxes.

Third Party Shipping Accounts

We ship with UPS and do not use third party shipping account numbers for any shipping carrier.

Shipping to Alaska and Hawaii

We ship to Alaska and Hawaii by UPS using their available shipping methods and corresponding rates.

International Shipping

Shipping charges to international addresses are equal to USPS priority mail charge plus $5 handling. We cannot guarantee delivery dates for international orders.

Shipping Problems

While we are not responsible for any delays or damage caused by shipping companies, customer satisfaction is our primary concern. If you experience any shipping problems, please contact us. We will do everything possible to correct the situation.

Picking Up your order

Orders can be picked-up in Dallas, Georgia by selecting the Pickup shipping method. We will email you when your order is complete.

Return Policy :

Returns

To return merchandise for refund or replacement, written/email permission must be obtained in advance. Engraved medals, plaques, crystal, acrylic, and custom items cannot be returned. Returned merchandise is subject to a 20% restocking charge and an engraving fee, if applicable. If you receive an order that is damaged or incorrect, please contact us immediately. We will do everything possible to correct the situation and ensure your satisfaction.

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